Rethinking Service Systems and Public Policy: A Transformative Refugee Service Experience Framework

Rethinking information systems in the public sector: Bridging academia and public service

This section of Information Polity consists of papers presented during the workshop “Rethinking Information Systems in the Public Sector: Bridging Academia and Public Service”. The workshop was held on 8 June 2014 in Tel Aviv, Israel, in conjunction with the European Conference on Information Systems (ECIS 2014), and it is part of the activities of the Special Interest Group for eGovernment (SI...

An Extended Conceptual Framework for Transformative Service Research

Public Spending on Health Service and Policy Research in Canada, the United Kingdom, and the United States: A Modest Proposal

Health services and policy research (HSPR) represent a multidisciplinary field which integrates knowledge from health economics, health policy, health technology assessment, epidemiology, political science among other fields, to evaluate decisions in health service delivery. Health service decisions are informed by evidence at the clinical, organizational, and policy level, levels with distinct...

A Development Framework for Open Service Management Systems a Development Framework for Open Service Management Systems

Management systems for communication services operate in a competitive, multi-domain environment in which open interfaces are essential for service providers in order to interoperate with customers and other service providers. Open interfaces and framework agreements are also required to take advantage commercial off the shelf components and so reduce the costs and time taken in management syst...

The relationship among public service motivation, Civic-organizational behavior (obc), and service quality

As one of the motivational theories which define both values and attitudes beyond personal as well as organizational benefits, Public Service Motivation (PSM) model aims to underscore the appreciation of individuals with regard to public interests. If PSM pattern being optional is synchronized with civic-organizational behavior, its effectiveness is manifested in improving service quality. The ...